M4 - provide additional support material to users.

M4 - For M4, learners could produce a ‘User’s Guide’ to solving common faults. At least two faults should be included with appropriate screenshots or illustrations.

User Guide

Computer is slow: 

Now depending on the specification of your PC will depend on how fast your computer is. Having more RAM (Random Access Memory) and a better processor e.g. i5 or i7, can reduce the amount of time it takes for your system to react and apply.

First of all you can check how much RAM you have, you can do this by either looking at the specification on/in the box when you bought it, or you can look at it via your computers properties.

To see this, click on the Start button (located to the bottom left of the desktop), from here, there will be 2 columns, in the right-hand side column there will be a tab called Computer,

Right-click on this and then at the bottom will be a button called Properties, click on it. 

There will be new window that opens. Here will show you the specification of your PC. Under the system tab, you will find both your processor and your RAM.

If your RAM is lower than 4 GB, then you may want you may want to consider getting more so that you can run more programs. And it’s the same with your processor, if you have less than an i3 then you will want to upgrade as this will mean you can load programs faster.

If your computer is still slow, then you will want to check that everything is up-to-date. You can have the best computer in the world, but if your drivers are out of date then you can have a few problems.

You can update by either going onto the website of the manufacturer and looking for any possible updates, then just download them, or you can go to the Start menu, then type in Update Device Drivers. 

Click on the option and a new window will pop up with a list of all your drivers.

From here you can find what driver(s) you want to update. Once you have found it, right-click on it and properties will appear. Click on properties and a new window will open up. Along the tabs up the top, find one called Driver, click on it and there will then be an option to update. Mine is not availble to update because it already has the latest, but your one should be available to clickk on.

There are many other possible cause of having a slow computer, for example, your computer could be old (so buy a new one), your hard drives could be full up with memory, your drives need to be defragged, or your computer could be infested with viruses. Having an antivirus that is up-to-date is extremely important in this day in ages because there are so many virus going around.

Wi-Fi keeps disconnecting:

If your Wi-Fi keeps on disconnecting it can be the result of many things. The main cause is that your Wi-Fi card drivers are out of date. By simply updating it can solve the problem instantaneously. To update this, you will need to either, go to the manufacturer of the Wi-Fi card’s website and look for an update, or you can go to Device manager (see above on how about doing finding device manager).

Another reason for your Wi-Fi not working is because the signal is not very strong or you are out of range to you router. Not being in range will cause you to disconnect constantly so make sure that you are closer. If you cannot move it closer because your pc’s upstairs, then you may want to invest in a Wi-Fi amplifier/extender. You can buy these online for around £30 pounds.

You can also try troubleshooting it by right-clicking the icon down in the bottom right-hand corner on the desktop and clicking troubleshoot. If this doesn’t work, your best bet is resetting your router.

To reset you router, turn off all power to the router, making sure there are no light flashing. You will need to wait around 20 seconds before you can turn it on again. This should solve your problem, but if not, then you will need to get in contact with your service provider about how to fix it.